Grievance Redressal

Effective Date: 01/11/2025

1. Introduction

At VISHWAGAMYA EXPORTS PRIVATE LIMITED (“Company,” “we,” “our,” or “us”), we are committed to providing transparent, fair, and timely resolution of all queries, concerns, and grievances raised by customers, partners, or stakeholders.
This Grievance Redressal Policy outlines our process for handling complaints related to our products, services, documentation, communication, or website.

2. Purpose

This policy ensures:

• A clear process for lodging grievances

• Fair and unbiased investigation of all complaints

• Timely communication and resolution

• Accountability and continuous improvement in service delivery

3. What Issues Can Be Reported?

You may contact us for grievances related to:

• Product quality, packaging, or specifications

• Shipping delays or logistics concerns

• Documentation or export process issues

• Miscommunication or misinformation

• Website errors or incorrect information

• Any violation of company policies

• Unprofessional conduct or service dissatisfaction

4. How to Lodge a Grievance

You can submit your grievance through any of the following methods:

a. Email:

support@viswagamyaexporters.com

b. WhatsApp:

+91 9959222505

c. Phone:

+91 9246100536

d. Postal Mail:

VISHWAGAMYA EXPORTS PRIVATE LIMITED
Office No. 3C, 3rd Floor, Plot Nos. 46 & 46/A, Sirimalle Gardens,
Hyderguda Village, Rajendra Nagar Mandal, Ranga Reddy District,
Hyderabad, Telangana – 500048, India

When submitting a grievance, please include:

• Your full name

• Contact information

• Order or reference number (if applicable)

• Detailed description of the issue

• Supporting photos or documents (if any)

5. Acknowledgment of Grievance

Once a grievance is submitted:

• We will acknowledge receipt within 48 hours

• You will receive a reference ID for tracking the status

• Our team will begin reviewing the matter promptly

6. Resolution Timeline

We aim to resolve grievances within:

• 3–7 business days for general issues

• 7–21 business days for technical, shipping, or documentation-related matters

• Complex issues may require additional time, but you will be notified in advance

7. Investigation Process

Our grievance handling team will:

• Review the submitted information

• Contact you if additional details are needed

• Coordinate with relevant departments

• Conduct a fair and unbiased assessment

• Provide a clear resolution or explanation

8. Escalation Process

If you are unsatisfied with the initial resolution, you may escalate to:

Grievance Officer
VISHWAGAMYA EXPORTS PRIVATE LIMITED
Email: contact@viswagamyaexporters.com
Phone: +91 9246100536

Escalations will be reviewed within 5–10 business days.

9. Confidentiality

All grievances are handled with strict confidentiality.
Your personal and business information will be used only for resolving the complaint and will not be shared without consent, except when required by law.

10. Continuous Improvement

Feedback and grievances help us improve.
We review grievance patterns regularly to enhance:

• Product quality

• Website accuracy

• Communication processes

• Export and logistics operations

• Customer satisfaction

11. Consent

By using our website and services, you agree to the terms outlined in this Grievance Redressal Policy.